FAQ

                                                                                                                         
RETURNS & EXCHANGES

Basic Refund Policy

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • For the PHENOM VIBRATING FOAM ROLLER we are offering a limited time RISK FREE 14 day trial period. As long as the roller is returned within 14 days of the original purchase date, you will receive a full refund. 

Please send your return to:

Monument Co. 

174 W. Lincoln Ave #315 Anaheim, California 92805

PRODUCT QUESTIONS & ANSWERS

COLLAPSIBLE WATER BOTTLE:

  1. Does this bottle safely hold hot and cold liquids? The bottle can safely hold liquids up to 248 degrees Fahrenheit and down to -4 degrees Fahrenheit. However it is recommended that you hold the bottle by the hard plastic sleeve when using the bottle with liquids in these temperature ranges
  2. Is the water bottle leak proof? Yes, the bottle comes with a leak proof seal 
  3. Is the bottle BPA-Free? Yes, the bottle is made out of BPA-Free Silicone and is non-toxic 
  4. Does the water bottle have an after taste or odor? There is zero aftertaste or odor with this bottle as long as it is thoroughly cleaned  
  5. Does the water bottle come with a warranty? The water bottle does come with a 1 year manufacturers warranty, please make sure to register for the warranty after your order to be eligible 

PHENOM VIBRATING FOAM ROLLER:

  1. How many vibration modes does the roller have? 3 settings, Low, Medium, and High 
  2. What is the charge time? 1 hour for a full charge
  3. How do I charge the roller? In order to charge the roller, you will twist the carrying handle clockwise and pull up on the handle to pull it off. Behind the handle is a charging port, this is where you will plug in the charging adapter. 
  4. How do I know if the roller is fully charged? The indicator on the charging adaptor will change from red to green
  5. How long does the roller last on a full charge? Up to 3 hours on the lowest setting, 2 hours on the medium setting, and 1 hour on the highest setting
  6. Does the product come with a warranty? Yes it comes with a 1 year manufacturers warranty, please make sure to register for your warranty after your order so that you are eligible 
  7. Is the carrying handle removable? Yes,the roller can be used with it off or on, while charging the roller the handle must be removed to reach the charging port 
  8. Can the product be charged via USB? The product cannot be charge via USB
  9. Is the product powered by replaceable or rechargeable batteries? The product is powered by a rechargeable lithium battery that will last for over 1000 recharge cycles 
  10. How heavy is the product? The product is 3lbs 
  11. Are the roller knobs soft or hard? The knobs on the roller a medium firmness, they give when weight is applied, although the roller looks aggressive, it's not as aggressive as it looks, it's actually very comfortable. 
  12. How much weight does the roller support? The roller supports up to 250lbs of rolling weight 

TRIGGER POINT THERAPY BALL:

  1. Does the ball ship with a usage guide? We provide a digital guide with each order that explains exactly how to use the ball. We will email it to you upon order confirmation 
  2. Why is the ball more effective then a tennis ball or lacrosse ball? It's more effective because the knobs on the ball allow you to penetrate more deeply on specific areas where trigger points may be present 
  3. Is the ball dual purpose? Yes, the ball can be used as a self massage tool or Reaction ball 
  4. Why use a reaction ball as a self massage tool? Many self massage tools such as the tennis ball, and lacrosse balls were simply thought of as tools to be used for the sports, until users suddenly realized how effective they are as self massage tools. Throughout Monument's search for the best recovery tools, we came to the realization that the Reaction ball is actually one of the most superior massage tools available, due to it's ability to target and eliminate trigger points and sore areas much more effectively then the tennis ball and lacrosse ball. The reaction ball combines the benefits of the tennis ball with the benefits of the knobble, but yet it still outperforms both by offering 6 knobs instead of one or none. 

ADDITIONAL QUESTIONS?

Contact us using the form on the contact page OR call us at: (855) 366-3624

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